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Travel Technology Innovations: A Unique Voice

Travel Technology Innovations: A Unique Voice

The implementation of the Biometric Voice solution to securely and automatically confirm the identity of the company’s customers through their voice represents one of the highest technological breakthroughs of the 20th century. Its implications are extremely vast, and the industry fields benefitting from it just as numerous. Basically, this is how customers are no longer required to respond to a series of intrusive questions to verify their identity.

The Actual Process

1. By simply talking with an agent, the voice of the customer is verified through the Biometric Voice Technology, transforming the authentication into a fast, secure, and transparent process.

2. Innovation and new technologies, especially in the financial sector, are designed to bring out more solutions that facilitate processes, easy access and connectivity, both for the benefit of consumers and companies. Typically, when a customer contacts a bank to access the account, he is required to identify himself through an intrusive series of security questions, what is known in the industry as “basic knowledge-based authentication.” This series of time-consuming questions can lead to a customer’s frustration when they do not remember the answer to enigmatic questions like:

  • “What is your favorite pet’s name?”

  • “What’s your best child’s best friend?”

  • “What’s your mother’s maiden name?”

  • “What’s your favorite childhood hero?”

3. They may still be disturbed by the impossibility of authentication caused by giving the wrong answer. Even when a customer manages to access their account but returns with a phone a few minutes later, the intrusive question process is resumed.

4. The Voice Technology Solution

To solve this problem, companies use Biometric Voice technology to recognize a vendor’s identity by voice verification. When a customer contacts the bank to access the account, he is engaged in a 20-30 second conversation with a customer service agent. During this time, the technology is used to compare the voice of the client with the single voice tag in the file and silent alerts to the bank’s representative when the customer’s identity has been verified. If it is not recognized by the system, the bank’s agent may switch to the traditional authentication process based on basic knowledge.

5. Voice Technology for Intrusion Alarms

The Intrusion Alarm System market is evolving globally from the use of key chains and numeric keyboards to voice reinforcement and disarming. Globally, 92% of intrusion alarm systems sold in 2017 were operated with a keychain or numeric keypad but are expected to fall by 81% by 2022. On the other hand, the share of the market for voice-operated alarm systems is expected to grow at an average annual rate of 7% from 2017 to 2022. In 2017, 21% of anti-burglar alarms installed in homes had additionally connectivity and functionalities that go beyond signaling alarms, according to securityinfowatch.com.

Amazon, Google, and other companies voice assistants change how consumers interact with home-connected devices, including burglar alarms. Several alarm systems now allow users using Alexa’s voice assistant to fire and disarm the system with his help. The level of interaction with the alarm system is not complicated, the user using a predefined voice command with a security password or pin code so that not everyone can turn off the system. This feature can also be enhanced with voice recognition. However, there are challenges in adopting these technological innovations. For example, using pin codes prolongs the process. It could also be an impediment if the pronunciation is not correct or the user cannot save the voice command. Another aspect is the need for Wi-Fi connectivity for order processing. If the network is turned off, the voice assistant stops working. In October 2016, Google launches Home, a product similar to Amazon Echo. According to an estimate of BI Intelligence, the home appliance market should have grown at an average annual rate of 67%, much faster than smartphones, reaching a total value of marketed devices of up to 1.8 billion dollars to 209, writes forbes.com. Home powered devices include smart home appliances, security and security systems (cameras, alarm systems) and equipment such as thermostats and smart light bulbs.

The Future

Currently, Alexa’s voice assistant at Amazon has around 25,000 vocal skills, of which only a small percentage is branded. But these things are about to change drastically because, in the upcoming years, the voice of the brands will become more and more powerful. And they will be constant in our lives, even if we do not realize it. Whenever you want something, you simply have to take out the phone, look, find, buy or head in that direction to collect. This is the current pace of the Internet now, thus, the technology works. You have a phone, a connection to the online environment and you need your physical input. But the future looks different. Everything starts in America, at least as statistics show, and for this future, we must all prepare.

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